Last winter we visited Betty, an elderly woman living in a sheltered housing flat. Her home was very cold and draughty and she had no credit left on her prepayment meter. She was very distressed as she would not receive her pension for a few days so was unable to top up.
We gave Betty an emergency top up to keep her going until she received her pension; this also saved her from having to walk to the paypoint in the snow. We also provided thermal curtains to stop the draughts in her home, and help to keep the heat in, and reflective radiator panels to prevent heat loss from radiators on external walls.
Thank you for your help. Without you I would have had a very cold winter. I can’t believe there are people like you out there to help people like me!